A long and lasting process involved you and I.
So, it is nice to have you keep an eye.
With the surrounding environment;
and all of your compliments;
I will always make a moral decision;
When facing any complications;
To satisfy my need of self-actualization.
Saturday, December 13, 2008
Monday, December 8, 2008
thought 6... communication
Having this blog assignment is an effective way to learn about the subject and also it enhances my writing skills. Basically, we have a blog entry after we have a class activity, so it helps me understand the subject more because I actually think about it. Usually, we learn in class, and study on our selves for tests; there is not much time to think about what we actually learn. Indeed, I am not a fast learner, I can't pick up a concept in a matter of second. But it takes time for me to understand a concept, then apply. So, having this blog assignment actually help me go through the process of thinking.
This assignment also bring myself together with other classmates. Since everyone has a different perspective, it is fun to read what others think about the same activities that ourselves been through. In fact, we learn from each other (their way of thinking).
But as a matter of fact, I found replying to a blog could be a difficult task. It is not because I don't fully understand what one is talking about, but because what he or she wrote is perfectly structure, I just don't know what to add on top of it. (So, I choose to reply to other blogs, lol~)
To professor's blog, I think it is pretty interesting to read, because it keeps me "THINKING", which I don't do often. The "thinking" that I referring to is the "thinking" that related to the life lessons, about the society that we are living in. Since college, I don't read much on my own, but text book. So, reading something that I can reflect on and think about, it is interesting.
Up until now, I would say, I will keep this blog,and maybe once in a while, I'll write something. Something that I am "thinking" about...
This assignment also bring myself together with other classmates. Since everyone has a different perspective, it is fun to read what others think about the same activities that ourselves been through. In fact, we learn from each other (their way of thinking).
But as a matter of fact, I found replying to a blog could be a difficult task. It is not because I don't fully understand what one is talking about, but because what he or she wrote is perfectly structure, I just don't know what to add on top of it. (So, I choose to reply to other blogs, lol~)
To professor's blog, I think it is pretty interesting to read, because it keeps me "THINKING", which I don't do often. The "thinking" that I referring to is the "thinking" that related to the life lessons, about the society that we are living in. Since college, I don't read much on my own, but text book. So, reading something that I can reflect on and think about, it is interesting.
Up until now, I would say, I will keep this blog,and maybe once in a while, I'll write something. Something that I am "thinking" about...
Wednesday, December 3, 2008
~**McDonald**~
We went into the McDonald at 28th street, which is few blocks away from Baruch College, as a group of five people. We ordered 5 burgers with four pickles and 5 French fries with no salts. The process of ordering is a headache, and I felt guilt at times.
We walked in to McDonald, and a lady takes care of us. We ordered the assigned orders, and we said "four pickles," and "no salt", with an extra volume, just to make her understand. Indeed, she did look at us weirdly. But, she did process our order. Then, regarding to the receipts, there was a misunderstanding. We thought she said that we will have separated receipts with individual orders, but she thought we said we can have one receipts with all orders. So, the lady was really angry, and she argued it was not her fault. As a result, she reported to the manager about our problem regarding to separating the receipts. As a matter of fact, the manager was kindly handwriting our orders on the paper.
On the other hand, the lady who took care of us yelled to the back in Spanish and said four pickles on each of the five burgers. Also, the fries were also made on the side. In fact, there were three people in total who involved in this ordering process, one is the cashier who take care of us, and also made the fires; two, is the person at the back making the burger; third, is the manager who have to rewrite our order on paper. The order did not take so long but having the receipts on hand took pretty long, about 15-20 minutes in total, from ordering to having our order on hand, then having our receipts handwritten and stabled by the manager.
I don't like the attitude of that lady, the cashier, because although she might be pissed due to any reason, but she should not show her anger to the customers. On the other hand, I felt guilt to make the manager handwritten our receipts. If I have to rate this McDonald by using a scale of 1-10, one as the lowest and 10 as the highest, I'll rate this McDonald a 5. There was communication between processing the orders, but the representatives does not have the people skill to deal with the customers when things go wrong. However, the manager shows more care toward the issue, so I rate the 28th street McDonald a 5.
If I were a consultant to help improve the efficiency of the McDonald when dealing the special orders, I would introduce a typing board on the touch screen of the ordering machine. So, instead of choosing from the options, the representatives have the option of typing the exact wants of the customers, to make it easy to understand, and with limited errors. Also, training employees to deal with customers when things go wrong is also the key to improve the customers' relationship with the business.
In conclude the order complete correctly with four pickles on a burger, and French fries with no salt. But I don't think this McDonald experience because I believe since I am the one who pays for what I want, within the case of money is not a matter, I should deserve to have what I want without receiving any attitude.
We walked in to McDonald, and a lady takes care of us. We ordered the assigned orders, and we said "four pickles," and "no salt", with an extra volume, just to make her understand. Indeed, she did look at us weirdly. But, she did process our order. Then, regarding to the receipts, there was a misunderstanding. We thought she said that we will have separated receipts with individual orders, but she thought we said we can have one receipts with all orders. So, the lady was really angry, and she argued it was not her fault. As a result, she reported to the manager about our problem regarding to separating the receipts. As a matter of fact, the manager was kindly handwriting our orders on the paper.
On the other hand, the lady who took care of us yelled to the back in Spanish and said four pickles on each of the five burgers. Also, the fries were also made on the side. In fact, there were three people in total who involved in this ordering process, one is the cashier who take care of us, and also made the fires; two, is the person at the back making the burger; third, is the manager who have to rewrite our order on paper. The order did not take so long but having the receipts on hand took pretty long, about 15-20 minutes in total, from ordering to having our order on hand, then having our receipts handwritten and stabled by the manager.
I don't like the attitude of that lady, the cashier, because although she might be pissed due to any reason, but she should not show her anger to the customers. On the other hand, I felt guilt to make the manager handwritten our receipts. If I have to rate this McDonald by using a scale of 1-10, one as the lowest and 10 as the highest, I'll rate this McDonald a 5. There was communication between processing the orders, but the representatives does not have the people skill to deal with the customers when things go wrong. However, the manager shows more care toward the issue, so I rate the 28th street McDonald a 5.
If I were a consultant to help improve the efficiency of the McDonald when dealing the special orders, I would introduce a typing board on the touch screen of the ordering machine. So, instead of choosing from the options, the representatives have the option of typing the exact wants of the customers, to make it easy to understand, and with limited errors. Also, training employees to deal with customers when things go wrong is also the key to improve the customers' relationship with the business.
In conclude the order complete correctly with four pickles on a burger, and French fries with no salt. But I don't think this McDonald experience because I believe since I am the one who pays for what I want, within the case of money is not a matter, I should deserve to have what I want without receiving any attitude.
Subscribe to:
Comments (Atom)
