~**McDonald**~

We went into the McDonald at 28th street, which is few blocks away from Baruch College, as a group of five people. We ordered 5 burgers with four pickles and 5 French fries with no salts. The process of ordering is a headache, and I felt guilt at times.

We walked in to McDonald, and a lady takes care of us. We ordered the assigned orders, and we said "four pickles," and "no salt", with an extra volume, just to make her understand. Indeed, she did look at us weirdly. But, she did process our order. Then, regarding to the receipts, there was a misunderstanding. We thought she said that we will have separated receipts with individual orders, but she thought we said we can have one receipts with all orders. So, the lady was really angry, and she argued it was not her fault. As a result, she reported to the manager about our problem regarding to separating the receipts. As a matter of fact, the manager was kindly handwriting our orders on the paper.

On the other hand, the lady who took care of us yelled to the back in Spanish and said four pickles on each of the five burgers. Also, the fries were also made on the side. In fact, there were three people in total who involved in this ordering process, one is the cashier who take care of us, and also made the fires; two, is the person at the back making the burger; third, is the manager who have to rewrite our order on paper. The order did not take so long but having the receipts on hand took pretty long, about 15-20 minutes in total, from ordering to having our order on hand, then having our receipts handwritten and stabled by the manager.

I don't like the attitude of that lady, the cashier, because although she might be pissed due to any reason, but she should not show her anger to the customers. On the other hand, I felt guilt to make the manager handwritten our receipts. If I have to rate this McDonald by using a scale of 1-10, one as the lowest and 10 as the highest, I'll rate this McDonald a 5. There was communication between processing the orders, but the representatives does not have the people skill to deal with the customers when things go wrong. However, the manager shows more care toward the issue, so I rate the 28th street McDonald a 5.

If I were a consultant to help improve the efficiency of the McDonald when dealing the special orders, I would introduce a typing board on the touch screen of the ordering machine. So, instead of choosing from the options, the representatives have the option of typing the exact wants of the customers, to make it easy to understand, and with limited errors. Also, training employees to deal with customers when things go wrong is also the key to improve the customers' relationship with the business.

In conclude the order complete correctly with four pickles on a burger, and French fries with no salt. But I don't think this McDonald experience because I believe since I am the one who pays for what I want, within the case of money is not a matter, I should deserve to have what I want without receiving any attitude.